1. Digital Delivery Only
Everything we sell — website development, design, marketing, automation work and downloadable digital products — is delivered electronically. There is no physical shipment, no courier, no tracking number and no shipping or handling fee on any order.
2. Digital Products — Instant Delivery
When you purchase a digital product from our Pricing page:
- your payment is confirmed by the payment gateway, ordinarily within seconds;
- a secure download link is sent automatically to the email address you provided at checkout, normally within 5 minutes and always within 24 hours;
- the email also contains your invoice and the licence terms that apply to the files.
Download links remain valid for 30 days and may be used up to 5 times, so you can re-download if something goes wrong. If your link expires or is exhausted, email us and we will reissue it free of charge.
Not received it? Check your spam, promotions and updates folders first, then contact us at [email protected] with your order reference. We resolve delivery problems within 48 hours, and if we cannot, you are entitled to a full refund under clause 5 of our Refund & Cancellation Policy.
3. Project Services — Scheduled Delivery
Project deliverables are handed over electronically through the channels agreed in your proposal or Engagement Agreement, which may include:
- email and shared cloud drives, for files, documents and assets;
- design and collaboration tools such as Figma, with access granted to your team;
- code repositories, hosting dashboards and live preview or production links;
- advertising and social platforms, for marketing deliverables, with access granted to your accounts.
4. Delivery Timelines
Every engagement has its own timeline, agreed in writing before work begins. As a general guide:
| What you ordered | Typical delivery |
|---|---|
| Digital products & downloads | Instant — within 5 minutes of payment |
| Starter website | 7 – 10 working days |
| Business website | 3 – 4 weeks |
| E-commerce build | 5 – 7 weeks |
| Custom applications & integrations | Scoped and agreed before work begins |
Timelines start from the date we receive your advance payment and the content, access and approvals we need from you — whichever is later.
5. Access & Confirmation
On completion of each milestone we share the relevant files, access or links with the contact details you provided, and ask you to confirm receipt. Please make sure your email address is accurate and monitored — an incorrect email address is the single most common cause of delayed delivery, and we cannot be held responsible for it.
6. International Clients
Because delivery is entirely electronic, we serve clients anywhere in the world on the same timelines, with no customs, duties or import charges of any kind. Invoices are issued in Indian Rupees unless agreed otherwise in writing.
7. Delays Outside Our Control
We are not responsible for delays caused by factors outside our reasonable control — including delayed feedback or approvals from you, incorrect contact details, third-party platform or gateway outages, email providers blocking our messages, or the events described in clause 14 of our Terms & Conditions. Where a delay occurs, we will tell you promptly and agree a revised date.
8. Contact Us
For any question about delivery of your order:
- Email: [email protected]
- Phone: +91 00000 00000 (Mon – Sat · 10:00 – 19:00 IST)
- Post: DS Digital Services, Your street address, Locality / area, Your city, Your state — 000000, India