Refund & Cancellation Policy

1. Summary

The table below is a quick reference. The detailed rules in the sections that follow are what actually govern your purchase.

2. Why This Policy Exists

We provide bespoke professional services and licensed digital files. Custom work consumes our time and capacity from the moment it begins, and a downloaded file cannot be returned in the way a physical product can. This policy is written to be fair to you while reflecting that reality.

3. Project Services — Cancellation by You

• Within 48 hours, before work begins: if you cancel within 48 hours of making payment and we have not yet started work, you receive a full refund of the amount paid, less any non-refundable payment-gateway or bank charges.
• After work begins: once discovery, strategy, design or development work has started, refunds are calculated pro-rata for the portion of work not yet performed. Amounts corresponding to work already completed, and any non-refundable third-party costs already incurred on your behalf, are not refundable.
• Milestone-based projects: milestones that have been delivered and approved are non-refundable. Any unused portion of a prepaid future milestone may be refunded, less applicable charges.
• Client-caused delays: if a project stalls for more than 60 days because we are waiting on content, feedback or access from you, we may close the engagement and invoice for work completed to that point. Amounts already paid for completed work are not refundable.

4. Digital Products — Downloads

Digital products are delivered instantly and licensed to you on download. As a result:

• Before download: if you have not yet accessed the download link, you may request a full refund within 7 days of purchase. We verify this against our delivery logs.
• After download: once the download link has been accessed, the product is not eligible for refund or exchange, because the file cannot be returned and its use cannot be revoked. The only exceptions are set out in clause 5.
• Product descriptions, previews and specifications are published on the Pricing page. Please review them, and ask us any question you have, before purchasing — a change of mind after download is not grounds for a refund.

5. Faulty, Incorrect or Undelivered Items

You are always entitled to a replacement or a full refund, at your choice, if:

• the file you received is corrupt, incomplete or will not open;
• you were sent a product materially different from the one described on our website;
• your payment succeeded but no download link reached you and we cannot resolve the delivery within 48 hours of you telling us.

Report any of the above within 7 days of purchase, with your order reference and a description of the problem, and we will prioritise it.

6. Failed & Duplicate Transactions

If an amount is debited from your account but the order does not complete, or you are charged twice for the same order, the excess is refunded in full. In most cases a failed transaction is auto-reversed by your bank or the payment gateway within 5 to 7 working days without any action from us. If it is not, contact us with the transaction reference and date and we will trace it with the gateway and refund you.

7. Cancellation by Us

If we are unable to continue an engagement or fulfil an order — for capacity, technical or legal reasons — we will tell you promptly and refund every amount paid for work not yet delivered, in full and without deduction.

8. Non-Refundable Items

The following are non-refundable in all cases:

• third-party costs already paid on your behalf — for example domain names, hosting, paid advertising spend, premium plugins, licensed fonts or stock assets;
• payment-gateway and bank transaction charges;
• work that has been completed, delivered and approved;
• digital products whose download link has been accessed, except as set out in clause 5;
• amounts where a licence has been terminated for breach of clause 7 of our Terms & Conditions.

9. How to Request a Cancellation or Refund

Email [email protected] from the email address used for the order, including:

• your order or invoice number, and the date of payment;
• the amount paid and the payment method used;
• the product or project the request relates to;
• a brief description of the reason for the request.

We acknowledge every request within 2 business days and decide it within 7 business days. If we need more information from you, that clock pauses until you reply.

10. Refund Method & Timeline

Approved refunds are issued only to the original payment method and account used for the transaction — we cannot redirect a refund to a different card, account or person. Once approved, we initiate the refund within 5 to 7 business days. The time for the money to appear in your account is then determined by your bank, card issuer or UPI provider, and typically takes a further 5 to 10 business days.

We will send you the refund reference number once the refund has been initiated so you can trace it with your bank.

11. Chargebacks

If you believe a charge is incorrect, please contact us before raising a chargeback with your bank — direct resolution is almost always faster. Where a chargeback is raised, we will supply the payment gateway with our records of the order, delivery and correspondence. Deliberately raising a chargeback for a product that was delivered and downloaded may result in termination of your licence and suspension of future service.

12. Disputes

We are committed to resolving concerns fairly and amicably. If you are unhappy with any part of our service, tell us first so we can put it right. Disputes that cannot be resolved are subject to the governing law and jurisdiction set out in our Terms & Conditions.

13. Contact Us

For any question about cancellations or refunds:

• Email: [email protected]
• Phone: +91 00000 00000 (Mon – Sat · 10:00 – 19:00 IST)
• Post: DS Digital Services, Your street address, Locality / area, Your city, Your state — 000000, India